EXCHANGES AND RETURNS

 Try your purchases in the comfort of your own home and if you need to send them back, we will provide you with all the necessary information for your exchange or return.

 

RETURNS

Having second thoughts? No worries, we are glad to help.

Returns are accepted within 10 days from the date you received the order.

Shipping and handling cost are non refundable.

Pool LabShow does not cover return shipping cost.

Only Full Price merchandise is eligible for refunds. 

Sale Items or any item purchased with promotional codes are eligible for store credit only. Store credit is valid for one year from the day it was issued.

Clearance Items, Beauty, Lingerie, Swimwear, All Accessories including Bags, Hats, Belts, Hair Accessories, Scarves are FINAL SALE only, NO refunds, store credit, or exchanges allowed. 

Special Orders, International Orders and Trunk Show Orders are FINAL SALE only, NO refunds, store credit, or exchanges allowed. 

Fine jewelry, fur and evening gowns may be returned for full refund (not shipping) if shipped back overnight within 24 hours of when the package was delivered. They cannot be shipped or be in transit during weekends.

All merchandise must be returned new, unworn, unwashed, undamaged, unaltered, without makeup stains or soiled, with original garments, dust bags, boxes and tags attached. All returned shoes must be in original box including dusters and be unworn.  We won’t accept sunglasses that are returned broken or scratched with no original box. Returns that do not meet our policy will not be accepted and will be sent back to you at your expense.

 

REFUNDS

Once your package is received at Pool LabShow, the merchandise will be quality inspected. Refunds will be returned by the method of payment you chose for the original order. It can only be applied to the same credit card or Pool LabShow store credit.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through Pool LabShow. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 15 business days for your bank to complete, depending on theirs processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 

HOW TO RETURN

Please include your order # on the outside of the package. Send to:

Pool LabShow 

Return Department

Order #                   

376 Miracle Mile

Coral Gables, FL, 33134

Additional Information:

  • Please use a shipping carrier with tracking capabilities for returns.
  • Please handle and return with care to ensure contents are not damaged during transit.
  • Furs, Evening Dresses and Gowns must be shipped via 2-day air to ensure no damage to product and expedite your return due to the value of the merchandise.

 

EXCHANGES

Love your purchase but need it in a different size? We’re happy to exchange it if we have it in stock. 

In order to make sure you get the item you want before it sells out, an exchange requires you to purchase the item again in your preferred size and return the original back to us. We will ship your new order right away. Once your return has been processed, we will reimburse you for the return. 

Please follow the above guidelines and policy to return your undesired items.  

 

DEFECTIVE MERCHANDISE RETURN OR EXCHANGE

At Pool LabShow we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise please contact us immediately at 786.733.3333 or info@poollabshow.com and we will gladly replace the item or issue a refund.  

 

NO RECEIPT RETURN

If you do not provide a packing split or an electronic receipt along with your return items, Pool LabShow will reimburse you for the current online price for the item. 

 

GIFT RETURNS

Gift Recipients may return gift items or items purchased using a Pool LabShow gift card for Pool LabShow store credit. 

 

QUESTIONS? 

Please e-mail us at info@poollabshow.com or call 786.773.3333 and we’ll be happy to assist.

Thank you.

Pool LabShow Team